Update: Stat Reset & Error Prompt Issue

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Hi everyone,

We want to give a status update on the error prompt issue that occurred while rolling out today’s title update.

A backend fix has already been deployed across all platforms, so you won’t see a download prompt or see anything pop-up on screen to notify you a fix is available. This fix looks at two things:

Loadout Slots:

Part of today’s update included additional loadout slots. If you created classes in these slots, you’ll see that they have been reset back to default. This will only happen one time. If you didn’t create any additional classes in those slots, you won’t notice anything. This also fixes an issue where clicking on these slots could kick some players back to the multiplayer screen.

Error Prompt:

  • If you were presented with the error prompt and did not click “Yes” and closed the game, your stats are still intact. Feel free to play as usual.
  • If you did click “Yes” – you most likely noticed your stats in the combat record, leaderboards, custom classes, and Operators were reset. Nothing related to your progression was lost, so your rank, XP, Battle Pass progression, weapon progression, unlocks, purchases, etc., are all still intact.

We’re actively working on a fix for this, but do not have one to deploy tonight. You are still able to play the game as usual and your progression will still track, but please be aware that once we do have a fix, we may have to roll back your stats to the state they were in prior to today’s update.

We appreciate everyone’s patience while we work through this issue and thank you to everyone who has helped by sending us their information, videos, and screenshots. We’ll provide another update when we have more information for those whose stats were reset and again, thank you all for your patience. 

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